Frequently Asked Questions

We will provide you with a tracking number after we’ve shipped your watch.

We provide a two-year warranty on all products from the date of purchase. This warranty covers quality and usability of the product during warranty period. 

This warranty does not cover signs of normal wear or issues related to magnetization of the watch.

For more information please see our Warranty Policy.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This period of fourteen days starts from the date of receipt of the product. 

In order to qualify for a return, your item must remain in its original condition, unused or unworn and packaged in its original wrapping. If these conditions are not met, we reserve the right to charge the costs incurred by the unjustified return. You will also be required to prove your purchase with the original receipt or other proof of purchase.

You are responsible for the costs of returning the product and these costs will not be covered or refunded by us. The fee for a single return is 30 euros, which will be subtracted from the refund amount.

To start a return, you can contact us at hello@jbergwatches.com.

For more information please see our Return Policy.

All watches are shipped from Finland. If you live outside of the EU you are responsible for all local taxes or payments to local authorities.

If your watch suddenly begins to run very fast then it has likely become magnetized.

The magnetization of mechanical watches typically occurs when the watch is exposed to magnetic fields. These fields can influence the tiny metal components inside the watch, especially the balance spring (also known as the hairspring) and other delicate parts of the movement.

Modern devices like smartphones, speakers, laptops, and other electronics generate magnetic fields that can affect a watch's movement.

To prevent magnetization, it is recommended to avoid wearing a mechanical watch near sources of strong magnetic fields, such as speakers, electronic devices, and high-voltage machinery.

If a watch becomes magnetized, it can be demagnetized by a watchmaker at an affordable cost.

Demagnetization of the watch is not covered by warranty.